Supplier Relationship Management Clinic

Manage Suppliers Before They Manage You

Once the deal is negotiated and signed, most sourcing teams are pulled from the process — at the same time that suppliers are escalating their focus on the deal. Suppliers are trained to maximize their yield on the deal, and they treat CRM (Customer Relationship Management) as a key to their overall success. Supply management, however, seldom dedicate the tools, techniques and talent that are required to manage their supplier relationships. What is the difference between Contract Administration, Contract Management and Supplier Relationship Management? What is needed for you to succeed at all three levels? And at a higher level? Come to this interactive session to find out how to enforce the real Golden Rule — the party with the gold rules!

Benefits

• Achieve excellence in your supply chain
  
• Realize the full value and cost reductions that you have negotiated
  
• Learn cost effective contract administration and management techniques
  
• Develop meaningful, specific and realistic supplier performance metrics
  
• Identify opportunities to reformulate your category and sourcing strategies
  
• Understand what supplier excellence can be
  

• Defining the Problem
  
• Managing the Supplier Relationship
  
• Performing Contract Administration Basics
  
• Contract Management
  
• Supplier Performance Measure and Metrics
  
• Supplier Management Programs — Supplier Excellence and Supplier Development
  

• The GSM Process
• Negotiation Clinic
• Contracts Clinic
• RFP Clinic
• Category/Sourcing Strategy Clinic
• Supplier Relationship Management Clinic